Job Role: Parts Advisor

As the automotive industry evolves, ensuring the right parts are available at the right time is essential for keeping vehicles safe, efficient, and on the road. Parts Advisors play a critical role in supporting workshops and customers by sourcing, managing, and delivering components that meet exact specifications and quality standards. 

Working as a Parts Advisor means combining technical knowledge with excellent customer service, ensuring that every part supplied contributes to vehicle reliability and performance. The parts department’s often supplies internally within the business to the workshop and also externally, directly to customers or alternative businesses. This can include working to specific procedures, various pricing structures and guidelines to ensure the parts are charged correctly. 

Key responsibilities include:

• Accurately identify and source parts using manufacturer catalogues, electronic systems, and supplier databases, ensuring compatibility with vehicle specifications and repair requirements. 

• Manage inventory through stock control systems, monitoring levels, forecasting demand, and implementing efficient replenishment strategies to minimize downtime. 
• Provide technical advice to technicians and customers on part suitability, alternative options, and installation guidelines, ensuring compliance with manufacturer standards. 
• Process orders, returns, and warranty claims with precision, maintaining accurate records and adhering to company and regulatory procedures. 
• Liaise with suppliers and logistics partners to resolve delivery issues, negotiate pricing, and maintain strong supply chain relationships. 
• Implement and follow health and safety standards in storage and handling of parts, including hazardous materials, in line with industry regulations. 
• Stay informed on new product releases, technological updates, and manufacturer bulletin through continuous professional development (CPD). 

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