Personal data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer some or all of the different kinds of data we have about you. We have grouped them together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We may collect some Special Categories of Personal Data about you (this includes details such as your race or ethnicity, health and family information) but we will only collect this if applicable and if we have a valid reason for doing so and if data protection legislation allows us to do so.

If You Fail To Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• apply for our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter or complete a competition, promotion or survey;
• carry out any transactions on our website;
• provide CV’s or other information about yourself for specific purposes; or
• give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources such as our business delivery partners, suppliers, sponsors, event organisers, as set out below:

• Identity and Contact Data from IMI Approved Centres, Training Providers and Partners
• Technical Data from the following parties: (a) analytics providers; (b) advertising networks; and (c) search information providers.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
• Identity and Contact Data from data brokers or aggregators.
• Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
• Identity and Contact Data from publicly available sources such as social media sites.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests as set out in the Glossary at the end of this policy (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• Where you have provided your consent to us to use your personal data in a certain way such as direct marketing by email.

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data on more than one lawful ground depending on the specific purpose for which we are using your data.

We may also process your personal data without your knowledge or consent, in compliance with this policy, where this is required or permitted by law.

Purpose/Activity: To register you as a new customer

Type of data:

1. Identity
2. Contact
3. Profile
4. Usage
5. Marketing and Communications
6. Technical

Lawful basis for processing including basis of legitimate interest:

Performance of a contract with you.

Purpose/Activity: To register or renew you as a member including:

1. Disclosing your membership status to members of the public
2. Managing your member account and contacting you about member benefits and services
3. Serve notice in accordance with the requirement of our Articles of Association and Professional Standards
4. Provide information about and communications from your local branch network

Type of data:

1. Identity
2. Contact
3. Profile
4. Usage
5. Marketing and Communications
6. Technical

Lawful basis for processing including basis of legitimate interest:

1. Performance of a contract with you
2. Necessary for our legitimate interests

Purpose/Activity: To process and deliver your order including:

1. Manage payments, fees and charges
2. Collect and recover money owed to us

Type of data:

1. Identity
2. Contact
3. Financial
4. Transaction

Lawful basis for processing including basis of legitimate interest:

1. Performance of a contract with you
2. Necessary for our legitimate interests (to recover debts due to us)

Purpose/Activity: To manage our relationship with you which will include:

1. Notifying you about changes to our terms or privacy policy
2. Asking you to leave a review or take a survey

Type of data:

1. Identity
2. Contact
3. Profile
4. Marketing and communications

Lawful basis for processing including basis of legitimate interest:

1. Performance of a contract with you
2. Necessary to comply with a legal obligation
3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

Purpose/Activity: To enable you to partake in a prize draw, competition or survey

Type of data:

1. Identity
2. Contact
3. Profile
4. Usage
5. Marketing and communications

Lawful basis for processing including basis of legitimate interest:

1. Performance of a contract with you
2. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

Purpose/Activity: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Type of data:

1. Identity
2. Contact
3. Technical

Lawful basis for processing including basis of legitimate interest:

1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security and to prevent fraud)
2. Necessary to comply with a legal obligation

Purpose/Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Type of data:

1. Identity
2. Contact
3. Profile
4. Usage
5. Marketing and Communications
6. Technical

Lawful basis for processing including basis of legitimate interest:

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

Purpose/Activity: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Type of data:

1. Technical
2. Usage

Lawful basis for processing including basis of legitimate interest:

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Purpose/Activity: To make suggestions and recommendations to you about goods or services that may be of interest to you

Type of data:

1. Identity
2. Contact
3. Technical
4. Profile

Lawful basis for processing including basis of legitimate interest:

Necessary for our legitimate interests (to develop our products/services and grow our business)

We may use your personal data to provide you with information about our services and/or products, which we consider may be of interest to you. Where we do this via email, we will not do so without your prior consent except for when you have previously purchased goods or services from us, in which case, you will receive marketing from us unless you have told us that you do not wish to receive that marketing.

You can opt out of receiving marketing email communication from the IMI by clicking the unsubscribe button at the bottom of any email which will then give you an option to unsubscribe from all emails. Alternatively, you can call the team at +44 (0)1992 519025 or notify us via the website Contact us | IMI | Institute of the Motor Industry. It may take up to 21 days for the changes to come into effect. Or you can update your preferences of how and what we communicate to you through your MyIMI page on the website by checking or unchecking relevant boxes to adjust your marketing preferences.

We will never sell your personal data to third parties for the purposes of marketing and will get your express opt-in consent before we share your personal data with any company outside the IMI for marketing purposes.

Our website uses cookies to distinguish you from other users of our website. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are “analytical” cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works and helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We may disclose your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may also share your personal data with third party suppliers and service providers who perform business services for us and act as “processors” of your personal data on our behalf.

We may also disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others.

In accordance with Data Protection Regulations, we will share your personal information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

Education Authorities & Regulatory Bodies

As a Regulated awarding organisation, IMI shares data with education authorities and Regulators across the four nations for the monitoring of standards and delivery of educational services.

Driver Vehicle and Standards Agency (DVSA)

The DVSA is an executive agency, sponsored by the Department for Transport. We share MOT Tester, MOT Manager and Annual MOT Tester Assessment achievement data with the DVSA to support it in monitoring MOT Testers, MOT Managers and the centres in which they work. If you wish to know how they protect your data please refer to their Personal Information Charter.

If you have consented, we may permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone. If you do not want us to pass on your details to third parties for marketing purposes, please tick the relevant box situated on the form in which we collect your data.

We share your personal data within the IMI Group. In general the personal data that we collect from you will be stored at a destination within the UK. However we may also transfer your data outside the EEA.

Processing of Personal Data outside the European Economic Area (EEA)

As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with Data Protection Regulations. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Any payment transactions will be encrypted using secure payment provider software technology.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

In general, unless still required in connection with the purpose(s) for which it was collected and/or is processed, we remove your personal data from our records seven years after the date it was collected unless different retention periods apply.

When determining the relevant retention periods, we take into account factors including:

• legal obligation(s) under applicable law to retain data for a certain period of time;
• statute of limitations under applicable law;
• potential or actual disputes; and
• guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

For more detail on data retention periods, please see our Data Retention policy here

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

You have the right to:

Request access to your personal data commonly known as a “data subject access request” (DSAR). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. Please note, however, that we may be unable to supply certain pieces of information that you have requested, if it is subject to legal privilege or relates to management planning. This will be notified to you, if applicable, at the time of your request.

You can submit a subject access request to the IMI by completing a DSAR request form which can be found on our website, or by telephoning the team on +44 (0)1992 519025.

You will need to provide the following information:

• Full name
• Membership number (If applicable)
• Telephone number
• Email address
• Information sought (Please describe, in as much detail as possible, the information you wish to have access to and if appropriate, any dates relevant to the information sought.)

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

You can update your personal data by logging in to your MyIMI account and making amendments or by emailing us at imimembers@theimi.org.uk, or by calling +44 (0)1992 519025

Request erasure of your personal data. This enables you to ask us to delete personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request or as soon as possible thereafter. We may also anonymise rather than delete your data.

You can submit a request, by emailing imimembers@theimi.org.uk, alternatively by calling on +44 (0)1992 519025

You will be asked for the following information to assist us in processing your request:

• Full name
• Membership number (if applicable)
• Date of Birth (in some circumstances)
• Telephone number and or email address

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you would like to opt out from receiving marketing messages from us, please see section above on OPTING OUT.

We will need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you within one month and keep you updated.

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Our full details are:
Full name of legal entity: Institute of the Motor Industry
General email address: imimembers@theimi.org.uk
Postal address: Fanshaws, Brickendon, Hertfordshire. SG13 8PQ
Reception telephone number: +44 (0)1992 511521

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.